Frequently Asked Questions

Share your vision — a reference photo, a sketch, or just a description. We source the right stone, prepare a detailed quote, and create a photorealistic 3D rendering of your design for your approval. Once you approve, we begin crafting. From approval to delivery, it's typically 2–4 weeks.

Absolutely. Most customers find a piece they like and then customize the stone, metal, or proportions. We can adapt virtually any design — just tell us what you'd like to change.

Yes. We create a photorealistic 3D rendering of your design before any production begins. This allows you to see exactly what your piece will look like, request adjustments, and make sure you're completely satisfied before we cut any metal.

Yes, both. Lab-grown diamonds are typically 40–60% less expensive than natural stones of equivalent quality and are chemically identical. Natural diamonds offer rarity and traditional value. We source and quote both options so you can make an informed choice.

Sapphires, rubies, emeralds, tourmalines, aquamarines, tanzanites, and more. We source directly from Bangkok's gem markets, which gives us access to exceptional stones at true market prices. All qualifying stones come with gemmological certification.

Yes. All diamonds over 0.50ct and all significant colored stones come with GIA or equivalent gemmological certification. This verifies the stone's characteristics — cut, color, clarity, carat — so you know exactly what you're getting.

Traditional jewelers mark up prices to cover retail locations, marketing, and multiple intermediaries. We work directly with Bangkok's workshops — the same ones supplying Parisian houses — and pass the savings on to you. There's no retail middleman.

Your quote covers the stone (with certification), the setting (metal, design, hallmarking), labor, and worldwide insured shipping. What you see is what you pay — no hidden extras at the end of the process.

We accept bank transfers, credit cards via Stripe, and other methods. Payment is typically split: 50% to begin production, 50% before shipping. Full details are provided with your quote.

From your design approval to delivery at your door, it's typically 2–4 weeks depending on complexity. We send tracking updates at every stage — casting, setting, polishing, final inspection, and shipping.

Yes, worldwide. Every shipment is fully insured and tracked. We ship to the US, Canada, UK, Europe, Australia, and everywhere else. Shipping costs and insurance are included in your quote.

We have an atelier in Paris that handles adjustments, resizing, and any quality concerns. If your piece doesn't meet your expectations — which is rare — we make it right at no additional cost. We keep communication direct so issues are resolved quickly.